they have poor customer support… Basically $$ comes first for them and their customers come second. There are a lot better choices out there.

I had one “blackout” for about 5 minutes, but otherwise have never had a problem. They are a little sparse with help on the website, but for those of us who know what we are doing, that is not a problem.

In any case, the up time performance is no longer acceptable. Frequent outages, and the nice but clueless support people who are unable to provide any more details other than “we are looking at the problem” has created a disaster.
We have had hardware failures and RAID corruption that has taken the web site down for days. These days it is not all that uncommon to be down every day for time that ranges for 2 minutes to over 60 minutes right in the middle of the day. Maybe they will get their act together but for now their time with us has run out.

it’s the rest that isn’t so great. Uptime for my site goes down here and there and I’d say it’s only up 90% of the time. That’s not a good mark. I never get updates from them if there’s a “scheduled” outage. It just goes down for hours at a time.

It needs to improve to be a truly great hosting company.

For me, support has been fantastic, but I haven’t had many problems except the occasional downtime.

I know other inmotion customers have had issues with major downtime, but I have only had 5-10 minutes of downtime a handful of times over the last year.

I would recommend inmotion to anyone who does not need 100% uptime. Honestly, most mom and pop websites would be perfect here…no one will notice if Bob’s local handyman site is down at 1am for 10mins.